Terms of Service

OVERVIEW

This website is operated by YOURCUSTOMN. Throughout the site, the terms “we,” “us,” and “our” refer to YOURCUSTOMN.

YOURCUSTOMM offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund & Replacement Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We retain the right to decline any order placed with us. We may, at our discretion, restrict or cancel quantities purchased per individual, per household, or per order. These limitations may apply to orders made under the same customer account, the same credit card, or using the same billing or shipping address. If we modify or cancel an order, we will make an effort to notify you via the email address or billing address/phone number provided during the order placement. We reserve the right to limit or disallow orders that, in our judgment, seem to be placed by dealers, resellers, or distributors.

You agree to provide accurate, current, and complete purchase and account information for all transactions on our store. It is your responsibility to promptly update your account and other details, including email addresses, credit card numbers, and expiration dates, to facilitate the completion of your transactions and enable us to contact you as necessary.

For further information, please refer to our Refund & Replacement Policy.

 

SECTION 7 - OPTIONAL TOOLS

We may offer you access to third-party tools that we do not monitor, control, or have any input on.

By using these optional third-party tools, you acknowledge and agree that they are provided "as is" and "as available" without any warranties, representations, or conditions of any kind, and without endorsement. We are not liable for any issues arising from your use of these tools.

Your use of optional tools provided on the site is at your own risk and discretion. It is important that you are familiar with and agree to the terms set by the relevant third-party provider(s).

Any new services or features we introduce on the website in the future, including new tools and resources, will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, and services available through our Service may include materials from third parties.

Links to third-party websites on our site may redirect you to websites that are not affiliated with us. We do not assess or guarantee the accuracy of the content on these third-party sites and we are not responsible for any third-party materials, websites, products, or services. We do not accept liability for any harm or damages related to transactions made on third-party websites.

Before engaging in any transactions, carefully review the policies and practices of the third-party and ensure you understand them. Any complaints, claims, concerns, or questions about third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit specific materials at our request (such as contest entries) or provide creative ideas, suggestions, or other content without our request, you agree that we may use, edit, copy, publish, distribute, translate, and utilize these submissions in any medium without restrictions.

We are not obligated to keep your comments confidential, compensate you for them, or respond to them. We may, at our discretion, monitor, edit, or remove content that we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or our Terms of Service.

You agree that your comments will not infringe on any third party's rights, including copyright, trademark, privacy, or other personal or proprietary rights. Your comments should not contain unlawful, abusive, or obscene material, or any malware. You must use a valid email address, not impersonate others, or mislead us or third parties about the origin of your comments. You are responsible for the accuracy of your comments. We do not take responsibility or assume liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Any personal information you provide through the store is subject to our Refund & Replacement Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

There may be occasional errors, inaccuracies, or omissions in the information on our site or in the Service, such as typos, pricing mistakes, or product availability issues. We reserve the right to correct these errors, inaccuracies, or omissions, and to modify or cancel orders if necessary, without prior notice.

We are not obligated to update or clarify information on the Service or related websites unless required by law. The absence of a specific update date does not mean that all information on the Service has been revised.

SECTION 12 - PROHIBITED USES

In addition to the restrictions outlined in the Terms of Service, you are not allowed to use the site or its content for unlawful purposes, solicitation of illegal activities, violation of regulations or laws, infringement of intellectual property rights, harassment, dissemination of false information, spreading viruses, collecting personal data, spamming, engaging in immoral activities, or bypassing security features. Violation of these prohibitions may result in termination of your access to the Service.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the service will be uninterrupted, secure, or error-free. We also do not warrant the accuracy or reliability of the results obtained from the service.

You agree that we may suspend the service indefinitely or terminate it without notice. Your use of the service is at your own risk, and we provide it on an "as is" and "as available" basis, without any express or implied warranties.

We, along with our officers, employees, affiliates, and others, are not liable for any damages arising from your use of the service or products obtained through it, including lost profits, data loss, or any similar damages. Our liability is limited to the maximum extent permitted by law in states or jurisdictions where exclusion of certain damages is not allowed.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless our company and its affiliates, partners, officers, directors, agents, and employees from any claims or demands, including legal fees, resulting from your violation of the Terms of Service or any laws, or infringement of third-party rights.

SECTION 15 - SEVERABILITY

If any provision of the Terms of Service is found to be unlawful or unenforceable, it will still be enforced to the fullest extent permitted by law. The invalid part will be removed without affecting the validity of the remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of both parties prior to termination will survive the end of the agreement. You or we may terminate the Terms of Service at any time. We reserve the right to terminate the agreement if you fail to comply with its terms, without notice.

SECTION 17 - ENTIRE AGREEMENT

Any failure to enforce a provision in the Terms of Service does not waive that right. These Terms, along with any posted policies, constitute the entire agreement between you and us, superseding any prior agreements.

SECTION 18 -GOVERNING LAW

The Terms of Service and any agreements for Services are governed by the laws of UK.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You should regularly check the Terms of Service for updates. We may change any part of the Terms at our discretion by posting updates on our website. Your continued use of the website or Service after changes are posted indicates your acceptance of those changes.

Company Name: Keemum Loose Leaf Tea limited
Registered Number: 14005530
Registered Address: 4 Massey House, 85 Hartfield Road, London, United Kingdom, SW19 3ES
(this is not a returning address)